The delivery timeline for your order depends on the shipping option you select at checkout and your location. Here's a general overview:

1. Standard Shipping: Typically takes 3-5 business days for domestic orders. For international orders, please allow 7-21 business days, depending on customs and local delivery services.

2. Expedited Shipping: Offers a faster delivery option, usually within 1-3 business days for domestic orders. International expedited shipping can vary, but it generally takes 3-7 business days.

3. Processing Time: Please note there's a processing time of 1-2 business days before your order ships out. This is to ensure accuracy and quality in packing your items.

4. Tracking Information: Once your order is shipped, you'll receive a tracking number via email. This allows you to monitor your package's progress and get a more accurate delivery estimate.

5. Special Conditions: Delivery times can be affected by factors outside our control, such as weather conditions, postal delays, and customs inspections for international orders.

We strive to process and ship your order as quickly as possible while ensuring its safety and quality. If you have any questions about your order's status or shipping options, please don't hesitate to contact our customer service team.

Given that te is afooduct and for hygiene and safety reasons, our return and refund policy is as follows:

1. No Returns on Consumed Products: Due to the nature of our products, we are unable to accept returns on any teas that have been opened or consumed. This ensures the safety and quality of our products for all customers.

2. Damaged or Incorrect Orders: If your order arrives damaged, or you receive the wrong item, please contact us within 7 days of receipt. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

3. Refund Eligibility: Refunds are considered on a case-by-case basis. In the event of a damaged or incorrect order, a full refund (including shipping costs) may be issued upon verification.

4. Contact Us for Support: If you have any issues with your order, please don't hesitate to reach out to our customer support team. Provide us with your order number and details about the problem, and we will strive to make it right.

5. Feedback and Reviews: We value your feedback and encourage you to leave reviews. Your insights help us continuously improve our products and customer service.

Our commitment to quality and customer satisfaction is paramount. We understand the limitations of purchasing consumable products online and aim to ensure your experience with us is positive and trustworthy. If you have any concerns or questions regarding our policy or products, please contact our customer service for assistance.

Our teas are sourced from high-quality, sustainably farmed leaves around the world. Each blend is carefully crafted to ensure a perfect balance of flavor and health benefits, making each cup a unique experience.

Many of our teas are certified organic. We believe in the importance of sustainable farming practices for the health of the planet and our consumers. Look for the organic label on our products for confirmation.

Orders can be canceled or modified within 2 hours of placement. Please contact our customer service team as soon as possible with your order number and the changes you wish to make.

Yes, we do offer samples on a rotating selection of our teas. This is a great way to try our different blends before committing to a full purchase. Samples are available for a small fee, which can be credited towards your next purchase.

To preserve freshness, store your tea in a cool, dry place away from direct sunlight and strong odors. Our packaging is designed to keep your tea fresh, but transferring your tea to an airtight container can further extend its shelf life.

We offer a wide range of teas, including both caffeinated and caffeine-free options. Each product description on our website provides details on the caffeine content to help you make the best choice for your needs.

The key to a perfect cup of tea is understanding the brewing time and temperature, which vary by tea type. Detailed brewing instructions are provided on each package and our website to help you enjoy your tea to its fullest potential.

Yes, we offer internatioal shipping to select countries. Shipping rates and times vary based on destination. Please check our shipping policy for more details.

We accept a variety of payment methods, including major credit cards, PayPal, and Apple Pay. Secure payment processing is a top priority to ensure your information is protected.

Our customer service team is available to answer your questions and assist with any concerns. You can reach us via email, phone, or live chat during business hours.